Customer FAQ


We want your experience to be as effortless and as seamless as possible. That said, the better the information you provide, the better your experience will be.

Making a Request


Given that we are owned and operated by both deaf and hearing people email is our preferred form of communication for interpreter requests and general inquiries.

Initial inquiries for interpreter availability should be sent via email to requests@ainterpreting.com, and include at the very least, the following:

  • Date
  • Time
  • Location
  • Deaf Customer’s name

After the initial request new customers can expect to receive our Rate Sheet and Agreement Form for their review before we can proceed.

All existing customer requests will be processed promptly and we will contact you if any additional information is needed.

Once you place a request, here is what you can expect:

  • Confirmation of receipt of request
  • Name of interpreters